Frequently Asked Questions
Everything you need to know about your GUAPI experience.
How long does shipping take and which carriers do you use?
We offer worldwide express shipping. Orders are typically processed within 24-48 hours. Domestic delivery takes 2-4 business days, while international shipping usually takes 5-10 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be in their original, unworn condition with all tags attached. Please note that customers are responsible for return shipping costs unless the item is defective.
How do I ensure I choose the right size?
GUAPI products often feature a signature slim-fit aesthetic. We provide a detailed size guide on every product page. If you are between sizes or prefer a more relaxed fit, we generally recommend sizing up.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. Additionally, we support modern payment solutions such as PayPal, Apple Pay, Google Pay, and Klarna for buy-now-pay-later options.
Will I have to pay import duties or taxes?
For international orders outside of our primary shipping zones, customs duties and taxes may be applied by your local authorities. These fees are not included in our shipping rates and are the responsibility of the customer.
How can I track my order status?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.